Broker Check

NEW CLIENT EXPERIENCE


The steps below outline each of our unique on-boarding phases, from our initial conversation to account access. Our goal when on-boarding new clients is to be as clear and concise as possible. We want the process to be transparent and easy to understand. 

Please note:  The phases outlined herein are for illustrative purposes only and will vary from client to client based on their personal situation and other factors. 


Phase 1:  Engagement and Data Collection 

Phase 1:  Engagement and Data Collection 

  • Introductory conversation via phone and in-person
  • Defining the expectations of the client-advisor relationship
  • Introduction to our team and our process and philosophy 
  • Preliminary data collection: reviewing current investment statements getting a holistic view of current situation
  • Define long term and short term goals


Estimated time frame: 1-2 weeks. Estimated # of meetings: 1


Phase 2:  Strategy

Phase 2:  Strategy

  • Analyzing and evaluating current financial status
  • Presenting a customized investment analysis
  • Define the scope of the relationship going forward, based upon findings during investment review
  • Outline initial guidance specific to your personal situation regarding investments, financial planning, insurance, etc.


Estimated time frame: 1-2 weeks. Estimated # of meetings: 1-2



Phase 3:  Implementation

Phase 3:  Implementation

  • Taking action on recommendations, based on strategy session outcome
  • Begin asset transition phase, if necessary
  • eSigning account opening documents
  • Working with 3rd party transfer agents, ensuring accounts successfully transition in a timely manner
  • Our Business Processing Coordinator will be hands on during this transition
  • We provide weekly status updates via email while assets and accounts are being transitioned


Estimated time frame: 1-4 weeks. Estimated # of meetings: 1-2


Phase 4:  Personal WealthLink website and Technology On-boarding

Phase 4:  Personal WealthLink website and Technology On-boarding

  • Charting the path ahead – planning for the future
  • Introduction to your personal WealthLink website
  • Introduction to your online interfaces and account access points via waddell.com.
  • Update account options and select statement preferences

Estimated time frame: 1 week. Estimated # of meetings: 1


Phase 5:  Monitor and Review

Phase 5:  Monitor and Review

  • Consistent monitoring of all accounts and recommendations, staying focused and on path to achieve your goals
  • Review sessions (annual or bi-annual meetings)
  • Weekly Market Update Newsletter from Johlfs Financial Group
  • Routine account maintenance


Estimated time frame: Ongoing


(01/21)