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The New Client Experience

We hope you will discover that we emphasize strategy over product, are comprehensive in our process, and authentic in our relationships. We want to take the complexity and frustration out of the picture, and help clients feel confident that they are staying on the right path.

The steps below outline each of our unique on-boarding phases, from our initial conversation to account access. Our goal when on-boarding new clients is to be as clear and concise as possible. We want the process to be transparent and easy to understand. 

Please note:  The phases outlined herein are for illustrative purposes only and will vary from client to client based on their personal situation and other factors. 

Phase 1:  Engagement and Data Collection 

Phase 1:  Engagement and Data Collection 

Introductory conversation via phone and in-person

Defining the expectations of the client-advisor relationship

Introduction to our team and our process and philosophy 

Preliminary data collection: reviewing current investment statements getting a holistic view of current situation

Define long term and short term goals



Estimated time frame: 1-2 weeks. Estimated # of meetings: 1


Phase 2:  Strategy

Phase 2:  Strategy

Analyzing and evaluating current financial status

Presenting a customized investment analysis

Define the scope of the relationship going forward, based upon findings during investment review

Outline initial guidance specific to your personal situation regarding investments, financial planning, insurance, etc.


Estimated time Frame: 1-2 weeks. Estimated # of meetings: 1-2



Out of town? Learn about our virtual meeting experience
Phase 3:  Implementation

Phase 3:  Implementation

Taking action on recommendations, based on strategy session outcome

Begin asset transition phase, if necessary

eSigning account opening documents

Working with 3rd party transfer agents, ensuring accounts successfully transition in a timely manner

Weekly status updates via email while assets and accounts are being transitioned

Estimated time Frame: 1-4 weeks. Estimated # of meetings: 1-2


Phase 4:  Personal WealthLink website and Technology On-boarding

Phase 4:  Personal WealthLink website and Technology On-boarding

Charting the path ahead – planning for the future

Introduction to your personal WealthLink website

Introduction to your online interfaces and account access points via waddell.com.

Update account options and select statement preferences


Estimated time Frame: 1 week. Estimated # of meetings: 1


Click Here to Access your Site
Phase 5:  Monitor and Review

Phase 5:  Monitor and Review

Consistent monitoring of all accounts and recommendations, staying focused and on path to achieve your goals

Review sessions (annual or bi-annual meetings)

Weekly Market Update Newsletter from Johlfs Financial Group

Routine account maintenance


Estimated time frame: ongoing


Email us to Schedule a review

DURING OUR ENGAGEMENT, THE FOLLOWING SECURITY FEATURES MAY BE UTILIZED FOR YOUR PROTECTION

SECURE EMAIL MESSAGING

SECURE EMAIL MESSAGING

When emailing sensitive information, Waddell & Reed uses Message Encryption to send secure email messages in a fast, easy-to-use system. Our secure email system requires a one-time registration then a short login process to access all future secure messages and is compatible with both computers and mobile devices.

WHY? 

Protecting client information is a fundamental responsibility. Secure message encryption is a critical security measure necessary to help protect sensitive information. 

HOW? 

When a secure message is sent, you will receive an email notification from Proof Point. The secure message is sent to a “secure cloud” location where it waits to be accessed. Depending on the size of the secure message and the speed of the internet connection, it can take a few minutes for the secure message to load. 

WHAT BROWSER SHOULD I USE? 

Google Chrome with cookies enabled is recommended to complete the secure email process, but all browsers are supported.

eSIGNING DOCUMENTS

eSIGNING DOCUMENTS

In lieu of the typical paperwork, Waddell & Reed provides a convenient and user friendly way to sign documents. This remote method of eSigning documents will use the KBA Methodoogy. 

Knowledge-Based Authentication, or KBA, is an essential component of a multi-layer security strategy within eSign that ensures that we can protect and serve you, our clients. The KBA process is also known as "challenging questions". 

The process is initiated on our side and will generate an email alerting you that you have documents ready for review and eSignature. 

Note: After you eSign, you are able to re-access the documents for review and if you would like a copy, our team can always provide you with a soft copy of the paperwork. 


CLICK HERE TO ACCESS A STEP BY STEP FLYER

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