NEW CLIENT EXPERIENCE
The steps below outline each of our unique on-boarding phases, from our initial conversation to account access. Our goal when on-boarding new clients is to be as clear and concise as possible. We want the process to be transparent and easy to understand.
Please note: The phases outlined herein are for illustrative purposes only and will vary from client to client based on their personal situation and other factors.

Phase 1: Engagement and Data Collection
- Introductory conversation via phone and in-person
- Defining the expectations of the client-advisor relationship
- Introduction to our team and our process and philosophy
- Preliminary data collection: reviewing current investment statements getting a holistic view of current situation
- Define long term and short term goals
Estimated time frame: 1-2 weeks. Estimated # of meetings: 1

Phase 2: Strategy
- Analyzing and evaluating current financial status
- Presenting a customized investment analysis
- Define the scope of the relationship going forward, based upon findings during investment review
- Outline initial guidance specific to your personal situation regarding investments, financial planning, insurance, etc.
Estimated time frame: 1-2 weeks. Estimated # of meetings: 1-2

Phase 3: Implement
- Taking action on recommendations, based on strategy session outcome
- Begin asset transition phase, if necessary
- eSigning account opening documents
- Working with 3rd party transfer agents, ensuring accounts successfully transition in a timely manner
- Our Business Processing Coordinator will be hands on during this transition
- We provide weekly status updates via email while assets and accounts are being transitioned
Estimated time frame: 1-4 weeks. Estimated # of meetings: 1-2

Phase 4: Tech Connect
- Introduction to your personal Wealth Management Website
- Introduction to your online interfaces and account access points via LPL's Account View
- Update account options and select statement preferences
Estimated time frame: 1 week. Estimated # of meetings: 1

Phase 5: Monitor and Review
- Consistent monitoring of all accounts and recommendations, staying focused and on path to achieve your goals
- Review meetings (annual or bi-annual meetings)
- Weekly Market Update Newsletter from Johlfs Financial Group
- Routine account maintenance
Estimated time frame: Ongoing

BECOME A CLIENT
Taking the first step is sometimes the hardest. We hope you will find our team of professionals can make your transition easy - starting with an honest and straight-forward conversation with your licensed advisor, leading to a streamlined on-boarding process, followed up by a long-lasting and authentic relationship.
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