How to eSign Documents
" I just e-signed my application, and it was easy!. My takeaway is that when you get to the sections where your signature is required, CLICK YOUR MOUSE ONCE right in the middle of the blue ‘sign here’ icon to populate your signature, then click Next to move on... it allows you to... review the details of the form. I was accidentally in CAPS LOCK when it asked me to enter my password again - making sure you enter your password at the end correctly is important as you only get 3 tries! "
Operating System
- Windows 7 and above
- MacOS X High Sierra and above (supporting Safari as below)
- iOS - latest version and two prior
- Android - latest version and two prior
Web Browser
- Microsoft Internet Explorer, version 11.0
- Microsoft Edge (both original and new version based on Chromium, 2020 release)
- Google Chrome, latest version and two prior. See below on opening PDFs in Chrome
- Mozilla Firefox, Extended Support Release. See below on opening PDFs in Firefox
- Safari, version 11 or higher
- Cookies & JavaScript enabled
PDF Viewer
- For the best experience viewing and printing digitally signed, electronic documents, you should use Adobe Acrobat or Adobe Reader version 9.1 or higher.
Email / Internet Access:
- An email address and access to the Internet is required. Broadband is recommended.
Viewing on mobile devices
The PDF's feature
A current lack of support for these features on most mobile
Don’t worry! The signatures ARE there, but the native viewer may not know what to do with them.
What should your signature look like?
KBA: Knowledge Based Authentication
Knowledge-Based Authentication, or KBA, is an essential component of a multi-layer security strategy within eSign that ensures that we can protect and serve you, our clients. The KBA process is also known as "challenging questions".
For Example you may be asked to verify the following items:
Previous addresses, loans, vehicles owned, family members names, previous employers, etc.
Display Icons
Yellow exclamation point: This icon tells you something may have changed after the last signature was applied. You will see an in-document change tracker, showing you each of the signatures applied, and changes made after the last signature.
Green checkmark: This tells you that there have been no changes in the document since the last signature was applied and that all changes have been approved.
Magnifying glass: This icon tells you something was recently changed in the document you are viewing. You will need to ‘validate’ the signatures for Reader to let you know what changed.
Red X: If you see the Red X, you should not trust this document. It means that substantive changes have been made to the document and the integrity of the original PDF is compromised.
Waddell & Reed's Step-by-Step Flyer
Here is a helpful resource to get familiar with the eSign process. Note: We use KBA Authentication for all E-signatures.
PLEASE CLICK THIS LINK TO VIEW THE FLYER